Our process
Written down, so nobody has to remember it.
Facility service goes wrong in the gap between what was said and what was agreed. Everything below exists to close that gap.
Walk the site
We look at the building itself — including the corners that a square-footage estimate never accounts for.
Write the scope
Every task, its frequency, and its price. Itemised, in writing, before either side commits to anything.
Assign the crew
The same people each visit, walked through your building before they work it unsupervised.
Inspect and adjust
Scheduled inspections, and a written amendment whenever the building's use changes.
Step one
The walk-through
Free, no obligation, and about thirty to forty-five minutes for a typical single-building site.
Quoting from a floor plan produces a number that falls apart in month two, when everyone discovers the stairwells, the second restroom block or the loading area were never counted. So we walk it first.
What we're looking at
- Actual cleanable square footage, not gross floor area
- Floor surfaces and their current condition
- Restroom count, fixture count and consumable systems
- Traffic patterns, entries and where soil actually enters the building
- Access, security, alarm handling and lock-up
- What your own staff already handle, so we don't quote for it twice
If it turns out we're not the right fit for the property, we'll say so at the walk-through rather than send a quote we don't expect you to accept.
Step two
The written scope
One document that lists every task, how often it happens, and what it costs. Nothing is verbal.
This is the part most disputes come down to. If a task isn't on the sheet, it isn't included — and equally, it can't quietly disappear from the schedule six months in. The document is the reference for both of us.
| Section | Detail |
|---|---|
| Task list | Every task, by area, with the frequency attached to each one |
| Schedule | Days, and the window we're on site, agreed around your operating hours |
| Periodic work | Floor care, glass and exterior work with the month each falls in |
| Exclusions | What is explicitly not included, written down rather than assumed |
| Access | Entry method, key or code handling, alarm procedure and lock-up |
| Supplies | Who provides consumables, and how restocking is handled and billed |
| Pricing | Recurring price and separate line items for periodic and one-off work |
| Term | Length, notice period and how either side ends it — in plain language |
Step three
The crew
The same people, every visit. It's the single biggest difference between a site that stays clean and one that doesn't.
Rotating unfamiliar crews through a building means the specifics are re-learned every week — which door sticks, which room is never entered, where the supplies live. Consistency is cheaper than re-training, for both of us.
How that works in practice
- An assigned crew, introduced to your contact before the first service night
- A site-specific walkthrough before anyone works the building alone
- Cover arranged in advance for holidays and absence, not improvised on the night
- New crew members shadow the existing crew before taking the site on
- Your building's particulars recorded so they don't live in one person's head
Step four
Inspections and changes
Quality is checked on a schedule rather than whenever somebody complains.
Inspections happen at an agreed interval and are written up. If something's short, it's corrected on the next visit and you're told about it — ideally before you'd noticed it yourself.
When things change
- Buildings change use — a floor fills up, a tenant leaves, hours shift
- Any scope or price change is proposed in writing and takes effect only once agreed
- Additional one-off work is quoted separately, never added quietly to a recurring invoice
- If something isn't working, we'd rather amend the scope than have you replace the vendor
Reasonable questions
Before you request a quote.
How quickly can service start?
It depends on scope and crew availability, so we give you a real date once we've walked the site rather than a marketing promise beforehand. Post-construction and turnover work with a hard deadline gets scheduled around that deadline.
Do you provide supplies and equipment?
Equipment, always. Consumables — paper, liners, soap — can go either way; some clients buy their own, some prefer us to handle it. Whichever you choose is written into the scope with the billing arrangement attached.
What about insurance and documentation?
Whatever your property or management company requires for its vendor file is provided directly, in writing, before work starts. We don't publish that sort of thing on a website, because a claim on a web page isn't something you can verify.
Can you work around our hours?
That's the normal arrangement. Most interior work happens after close; floor care and pressure washing usually go overnight or at weekends. The agreed window is part of the scope document.
Do you take residential work?
No. This is a commercial-only business, and taking on houses would compromise the schedules our commercial accounts depend on.
Start with the walk-through.
It's free, there's no obligation, and you'll have an itemised written scope to compare against whatever else you're considering.